Poppy Field Paint by Numbers Kit

Everything we sell at Velvet Brushes is packed and shipped with care directly from our home in Bristol, Pennsylvania.

The Timeline: When will I get my order?

To give you the most accurate expectation, please remember:

Total Delivery Time = Processing Time + Shipping Time.

1. Processing Time (Our preparation time)

• It takes us 1–3 business days to hand-check your kit, pack the paints, and get it ready for the carrier.
• We work Monday through Friday. If you order after 5:00 PM EST on a Friday, we’ll start prepping your kit on the following Monday.

2. Shipping Options (After processing is done) We offer a few ways to get your art kit to you:

• Standard Shipping: $6.95 (takes 3-7 business days).
• FREE Standard Shipping: Available for all orders over $75.95.
• Expedited Shipping: $14.95 (takes 2-3 business days).

Tracking Your Package

Once we hand your order over to the carrier, you will receive an email with a tracking number. Please permit it about 24-48 hours for the carrier's system to update the location of your package.

Important Details

• Cut-off Time: 5:00 PM (EST). Orders placed after this time are considered "next day" orders.
• Shipping Area: Currently, we only ship within the United States.
• Address Changes: Please double-check your address! Since we are a small team and ship quickly, we usually can't change the destination once the package is out the door.

Need help? If your package is taking an unusually long time, just send us an email at contact@velvetbrushes.com. We’ll jump in and help you track it down!

We really hope you love your new painting kit from Velvet Brushes. But hey, we get it; sometimes things just don't work out. Since we’re a small team hand-packing every order in our Bristol studio, we handle all our returns personally to make sure everything stays fair and transparent for you.

The 30-Day Window

You have 30 days from the moment your kit lands on your doorstep to decide if you want to keep it. If 30 days have flown by, we unfortunately can't offer a refund or a swap.

Is my kit eligible for a return?

Because our kits come with acrylic paints that can dry out if they aren't sealed tight, we have a few simple rules for returns:

• The canvas must be untouched no paint or markings at all.
• All paint pots must still have their original seals. We can't take a kit back if the lids have been opened.
• Everything needs to be tucked back into the original packaging.

How to get started

Just drop us a quick line at contact@velvetbrushes.com with your order number. We’ll send over the exact shipping address for our Bristol, PA studio so you can get it back to us.

One little reminder: Since we’re a tiny independent business, you’ll be responsible for covering the return shipping costs. We always recommend using a service with tracking; it’s the best way to make sure your return doesn't get lost in the mail.

If your kit arrives damaged

If the delivery service was a little too rough and your kit shows up damaged or missing a piece, let us know immediately! Please capture a quick photo of the issue and email it to us at contact@velvetbrushes.com. We’ll make it right by sending out a replacement at zero extra cost to you.

Getting your money back

Once we receive your return and confirm that the paints remain sealed, we will send you an email. Your refund will be processed automatically back to your original payment method, whether you used a Credit Card, Apple Pay, Google Pay, or PayPal. Most banks take about 3 to 5 business days to show the credit on your account.